Frequently Asked Questions

Handling takes 1-2 business days and standard US delivery takes 3-6 business days after that. Tracking is emailed as soon as the carrier collects the parcel and can also be checked on Track Your Order.

Checkout currently accepts Cash on Delivery (COD), Pay with cards and more, Credit / Debit Card, Klarna, Afterpay and . The full detail is on the Payment Policy page.

Yes, within 30 days of delivery, provided it is unused and in its original packaging. Email [email protected] to start; we issue a return authorisation within 2 business days and refund within 5-7 business days of the item arriving back.

Yes. Where a listing says two mugs, two aprons or a two-count of spoons, both pieces are in the one box at the one price. Nothing on this site is sold as a single half of a pair.

Engraved into stainless steel. Printed wording on cutlery comes off in a dishwasher within months, which is why we do not stock it. The listings say engraved where it is engraved.

Two, for the couples editions. The date-night decks and dice are designed for exactly two people and the listings state the card count so you can see how much is in the box.

Standard US shipping is $4.75 and free from $38. The threshold is applied in the cart, not claimed on a banner and then forgotten.

Not at present. Checkout offers US addresses only, and we would rather say that plainly than take an order we cannot fulfil.

Yes — Pygmy Hippo Shoppe at 306 N Stanley Ave, Los Angeles, CA 90036, United States, open Mon Closed | Tue-Sat 11:00 AM-6:00 PM | Sun Closed. Online orders are packed from the same shelf.